678-978-5890 [email protected]

Privacy Policy

Updated March 17, 2025

Our Commitment to Our Donors

We will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

This policy applies to all information received by Royal Animal Refuge, both online and offline, on any Platform (“Platform”, includes the Royal Animal Refuge website and mobile applications), as well as any electronic, written, or oral communications. To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.

At Royal Animal Refuge, we prioritize transparency about how we collect and use your personal information. This Privacy Policy applies to all digital platforms associated with Royal Animal Refuge, including royalanimalrefuge.org and other affiliated websites, mobile applications, and digital resources. It also covers interactive features, services, and communications provided by Royal Animal Refuge (referred to as “RAR,” “we,” “us,” or “our”).

This policy outlines the types of personal information we collect, why we collect it, how we use it, when we may share it, and the options available to you for managing your data.

By using our websites and digital services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our platforms.

For any questions or concerns regarding this policy, you may contact us at [email protected].

Definition of “Sites”

For the purposes of this policy, the term “Sites” refers to the root domain royalanimalrefuge.org, any subdomains of royalanimalrefuge.org (e.g., store.royalanimalrefuge.org), as well as third-party platforms used by Royal Animal Refuge to facilitate services such as adoptions, donations, and purchases. These include, but are not limited to, ShelterLuv (https://www.shelterluv.com/matchme/adopt/RARR/Dog) for adoption applications and Kindful (https://royalanimalrefuge.kindful.com/) for processing donations. By using any of these Sites, you agree to the terms outlined in this policy. While we work with trusted third-party providers, their privacy policies and terms of service govern data collection and use on their platforms. We encourage you to review their policies before submitting any personal information.

Information We Collect

We gather two main types of information when you interact with our platforms:

  1. Personal Information: This includes details you provide directly, such as when you subscribe, place an order, complete a survey, register an account, enter a contest, upload content, or participate in community activities. Personal information may include your name, email address, phone number, mailing address, payment details, and other contact or billing information.
  2. Non-Personal Information: This includes data that does not directly identify you but may involve tracking and analytics regarding your location, demographics, site usage, and internet activity.

We are committed to handling your information responsibly and ensuring its protection. Further details on how we manage, use, and share your data are available in the full Privacy Policy.

General Website Use

At Royal Animal Refuge, we are committed to protecting your privacy while you explore our digital platforms. You can access most sections of our websites without sharing personal details or identifying yourself.

Collecting Personal Information from Social Media Platforms

When you engage with Royal Animal Refuge on social media platforms like Facebook, we may collect certain information that you publicly share, such as your username or account ID. However, we strictly adhere to the privacy policies of each platform and only collect and retain information that these services allow us to access.

If you choose to link or log into your Royal Animal Refuge account using a social media service, both Royal Animal Refuge and the respective platform may share specific details about your profile and interactions. With your permission, we may also share information about your engagement with our website—such as pages you visit—with other users of that social platform.

Collection and Use of Personal Information

Royal Animal Refuge collects personal information that you voluntarily provide when interacting with our websites. This may include:

  • Title
  • First and last name
  • Email address
  • Mailing address
  • Billing address
  • Mobile number

In some cases, such as when registering for specific activities or programs, we may also collect additional voluntary details, including age, gender, and home-related information.

Additionally, Royal Animal Refuge and our authorized partners may automatically collect certain information from the device you use to access our websites. This may include:

  • Device details (such as your computer, mobile phone, or tablet)
  • IP address and geolocation data
  • Unique device identifiers
  • Browser type and language settings
  • Other technical and transactional details

How We Collect Your Personal Information

We may collect personal information in a variety of ways, including but not limited to:

  • Registering for an account
  • Signing up for emails, alerts, or other communications
  • Requesting customer service or assistance
  • Participating in surveys, panels, or research studies
  • Attending events, activities, or promotions
  • Making purchases, placing orders, or subscribing to services
  • Applying for jobs, internships, fostering pets, adopting pets, sponsorships, or volunteer roles
  • Making a donation or joining a membership program
  • Entering contests or sweepstakes
  • Engaging with Royal Animal Refuge on social media
  • Participating in online forums, chat rooms, or other interactive features
  • Submitting user-generated content
  • Any other instance where you knowingly provide personal information

Some areas of our websites may require personal information for processing requests, purchases, or program participation. Financial data submitted for purchases or donations is used for billing and order fulfillment. Certain advocacy-related functions may also require registration to provide updates and relevant information.

If you provide personal information to Royal Animal Refuge, some details, such as your name and mailing address, may be shared with partner organizations. You may opt out of these list exchanges by following our Opt-Out Procedures (detailed below).

Collection and Use of Non-Personal Information

In addition to personal data, we collect Non-Personal Information, which does not directly identify you. Our servers automatically log activity on our websites and may store the following types of data:

  • General demographic details (e.g., age, gender, zip code)
  • Website analytics and usage statistics
  • Traffic and session data, such as access time, date, session ID, crash reports, and referring web addresses
  • Other details regarding interactions with our websites

Use of Google Services

We utilize Google services such as Google Analytics and Google Ads, which use cookies and similar technologies to track website usage patterns. These tools collect data anonymously to analyze trends without identifying individual visitors.

To learn more about Google’s data practices, visit: Google Privacy & Terms

To opt out of Google Analytics tracking, you can download the Google Analytics opt-out browser add-on here: Google Analytics Opt-Out

Mailchimp Services

We use Mailchimp services to manage personal information related to Royal Animal Refuge emails and newsletter campaigns (Pupdates). This includes tracking email delivery and click-through data. Such information may be aggregated and/or linked with your other personal details.

To learn more about Mailchimp’s data practices, please visit their website.

Kindful Services

We use Kindful services to manage personal information related to Royal Animal Refuge donations. This includes tracking donations, email delivery, and click-through data. Such information may be aggregated and/or linked with your other personal details.

To learn more about Kindful’s data practices, please visit their website at https://kindful.com/privacy-policy/.

ShelterLuv Services

We use ShelterLuv to manage and process pet adoption applications, pet foster applications, email communications, and donations for Royal Animal Refuge. ShelterLuv helps streamline these processes by securely collecting and storing relevant personal information. This may include contact details, application responses, and donation records.

Data collected through ShelterLuv may be aggregated and/or linked with your other personal information for record-keeping and communication purposes.

To learn more about ShelterLuv’s data practices, please visit their website at https://www.shelterluv.com/.

Other Payment Processing Services

Royal Animal Refuge uses third-party payment processors, including Shopify, Stripe, and Authorize.net, to securely handle donations, purchases, sponsorships, adoption fees, clinic fees, and other payments. These services process transactions on our behalf while ensuring compliance with industry security standards.

When you make a payment through our website, Stripe or Authorize.net may collect and store financial details, such as your name, billing address, payment method, and transaction history. Royal Animal Refuge does not store or have direct access to your full payment information.

For more details on how these providers handle your data, please refer to their respective privacy policies:

Collection of Personal Information from Children

Unless explicitly stated at the time of collection and with verifiable parental or guardian consent (such as in certain educational sections of our website), Royal Animal Refuge does not knowingly collect personally identifiable information from children under the age of 18. If you are under 18, please do not provide any personal information to Royal Animal Refuge without parental or guardian consent.

Third-Party Websites

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Royal Animal Refuge. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, content, policies, or security of any third-party websites. If you choose to access a third-party site, you do so at your own risk, and we encourage you to review their terms of service and privacy policies before providing any personal information. The inclusion of any link does not imply endorsement or affiliation with Royal Animal Refuge.

Cookies and Tracking Technologies

Royal Animal Refuge uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small data files stored on your device that help us remember your preferences, track user behavior, and provide personalized content. We may also use third-party cookies from trusted partners to assist with analytics, advertising, and social media interactions. You can manage your cookie preferences through your browser settings, where you may choose to block or delete cookies; however, doing so may impact the functionality of certain features on our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

How We Use Your Information

At Royal Animal Refuge, we use the information we collect to personalize and enhance your experience with our services, particularly in pet adoption, fostering, and donations. Your personal and non-personal information may be used in the following ways:

General Uses

  • Provide you with the content, services, and resources you request
  • Process and track adoption applications, foster applications, donations, sponsorships, and purchases
  • Communicate with you about your adoption or foster application status, donations, sponsorships, or transactions
  • Notify you about changes to our policies or important updates
  • Personalize content and experiences on our website, including recommending pets available for adoption or fostering based on your preferences
  • Send you newsletters, adoption success stories, updates on available pets, special offers, and event invitations via email, text, or other communication methods
  • Administer contests, sweepstakes, promotions, and surveys
  • Improve and optimize our services, including streamlining the adoption and foster process
  • Detect, investigate, and prevent activities that may violate our policies or be unlawful
  • Conduct statistical, demographic, and marketing analyses related to adoptions, fosters, donations, and sponsorships
  • Post user-generated content and comments as you request
  • Facilitate online advocacy efforts, such as sending messages to public officials or organizations supporting animal welfare causes

Your privacy is important to us, and we are committed to handling your information responsibly. If you have any questions about how your data is used, please contact us at [email protected].

Retention of User Information

Following the termination or deactivation of your account, Royal Animal Refuge, its affiliates, or its service providers may retain information (including your profile information) and any submitted for a commercially reasonable time for backup, archival, and/or audit purposes.

Security

Royal Animal Refuge uses industry-accepted data collection and encryption methodologies in an attempt to ensure the secure collection, transmission, and storage of sensitive user information. While we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Mobile Services

By subscribing to the Royal Animal Refuge mobile alerts, you consent to receive text messages related to your inquiry on pet adoption, pet fostering, volunteering, donation and/or pet welfare.  There is no fee charged by Royal Animal Refuge for text messages we send you.  However, message and data rates may apply.

Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time.  Even within a coverage area, factors beyond the control of your mobile services provider may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather.  Mobile services providers do not guarantee message delivery and will not be held liable for delayed or undelivered messages. Royal Animal Refuge is also not liable for any delays in the receipt of any SMS message as delivery is subject to effective transmission from your mobile service provider.

SMS Registration

No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. To opt out of future communications, text STOP or UNSUBSCRIBE.

REFUND POLICY FOR PET ADOPTION

At Royal Animal Refuge, our goal is to place pets in loving, forever homes. Adoption fees help cover the cost of veterinary care, food, shelter, and other essential needs for our rescued animals. Adoption fees are non-refundable.

Returning a Pet

If you are unable to keep your adopted pet, we request that you care for them until a suitable foster home or new adopter becomes available. If this is not possible, you must contact us at [email protected] to arrange a return. Please note that adoption fees are non-refundable for returned pets.

Contact Us

For questions regarding our adoption fee refund policy or pet returns, please email us at [email protected] or call 678-978-5890.

REFUND POLICY FOR PET SUPPLIES

At Royal Animal Refuge, we strive to provide high-quality pet supplies to support pet owners and adopters. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

We accept returns and refunds for pet supplies under the following conditions:

  • Items must be returned within 30 days of purchase.
  • The product must be unused, in its original packaging, and in sellable condition.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Refundable Items

We do not accept returns or offer refunds for:

  • Opened or used pet food, treats, or supplements due to health and safety regulations.
  • Personalized or custom-made items (e.g., engraved tags, embroidered pet accessories).
  • Clearance or final sale items.
  • Damaged or worn items that are not due to a manufacturing defect.

Damaged or Defective Items

If you receive a defective or damaged product, please contact us at [email protected] within 7 days of receiving your order. We will provide a replacement or issue a refund after reviewing your claim. Photos of the damaged item may be required.

How to Request a Refund

  1. Contact Us – Email [email protected] or call 678-978-5890 with your order details.
  2. Return Authorization – If your return is eligible, we will provide instructions on how to return the item.
  3. Processing Time – Refunds are issued within 5-7 business days of receiving the returned item. Refunds will be credited back to the original payment method.

Exchanges

If you wish to exchange an item for a different size or variant, please follow the return process above and place a new order.

We appreciate your support of Royal Animal Refuge, and we are here to assist you with any questions or concerns regarding your purchase.

Shipping

To return a product, please visit or mail it to: 414 Jenkins Rd, Tyrone, Georgia, US 30290.

You will be responsible for paying for return shipping costs and for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

GOVERNING LAW

The Royal Animal Refuge Sites are published in the United States. We attempt to protect the Personal Information of all users of our Sites and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Royal Animal Refuge services, but our family of Sites are located and targeted to United States citizens and our policies are directed at compliance with those laws.  If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Royal Animal Refuge.