Frequently Asked Questions

for our online shop.

1. What is Royal Canine & Co.?

Royal Canine & Co. is a boutique dog shop offering a curated selection of premium dog products, including gourmet treats, stylish apparel, high-quality toys, grooming supplies, and more. We are your pets everyday shop dedicated to providing the best for your furry friends while also giving directly back to animals in need. 

2. Where is Royal Canine & Co. located?

We are conveniently located at 414 Jenkins Rd Tyrone, GA 30290
(Between the Fire Station and Sandy Creek High School). Visit us when our onsite store opens to explore our full range of products and services.

3. What are your store hours?

Our store hours are pending as our on site store is still in rennovations. 

4. Shipping & Local Pick Up Process

We offer delivery and in-store pickup options for your convenience.

Delivery: To date, we only offer a flat rate shipping cost but we are working to change this process in the near future to help combat the price to ship.

In-Store Pickup: Local pick up is always an option. After placing an order please look out for an email from support@royalanimalrefuge.org  as we will let you know when you items are ready for pick up. 

5. Not seeing your favorite go to purchases for your pet?

We carry a variety of premium brands that prioritize quality and safety. We are always updating our inventory to include the latest and best products. 

Send us an email with what you would like to see us carry at support@royalanimalrefuge.org. We’d love to hear from you!

6. Do you have a loyalty or points program,?

Yes, we value our customers and offer a membership program. Receive up to 40% off your purchase EVERY month. Visit our Monthly Donors page where you can find details about exclusive monthly discounts to our store!

7. What is your return policy?

We want you to be satisfied with your purchase. If you need to return an item, please do so within 30 days of purchase with the original receipt. Items must be in new, unused condition. Some exclusions may apply.

8. How can I contact Royal Canine & Co.?

You can reach us by email at support@royalanimalrefuge.org. We are always happy to assist you with any questions or concerns.

Due to limited staff, adoptions are by appointment only.

X